Our processing of your order.
Your order will be processed quickly and efficiently. Goods will be dispatched immediately after being invoiced in most cases, orders placed on weekends may be processed immediately but goods are only shipped on weekdays as per most of our Freight Company’s standard practice.
We will send you an email from our office when your order is received and another email to let you know you know that your order has been invoiced and ready to ship.
If any item has become unavailable following the placement of your order we will be contact immediately and offered an alternative.
When will I receive my order?
Many factors determine how long it takes for an order to be delivered. This includes your location and the shipping option you or GH Music choose, but we are committed to shipping your order a quickly as humanly possible! We can deliver goods in stock to most suburban locations within 1-2 days of invoicing for the express delivery option (2-4 days for free delivery). Sometimes delivery may take a little longer during peak periods or due to other circumstances beyond our control but we will always do everything we can to provide the best possible service.When shipping to regional locations to minimize any delay in receiving your order, we will call or email you to ensure that we are using the best possible carrier to get your purchase to you asap.
In the event that goods are delivered and there is no-one home, they may be returned to the courier’s depot and in some instances incur a re-delivery fee.
For any information pertaining to your delivery please call the shop on 03 9372 6664 and ask for Tom in the warehouse.