Fast, cost effective and safe delivery of your order is our highest priority.
Wherever you live in Australia, GH Music has you covered! You've just bought the instrument of your dreams - and at GH Music, we will move hell and high water to see it in your hands fast and safe. GH can post any item we sell to any home or business address in the country and in many cases (depending on size of your delivery) can also deliver to your PO Box address as well!
There is no magic solution for delivery of products in the music world - We stock items that are as light as a string and as heavy as a stage, with everything in-between, so we have devised a system that ensures that our customers receive their products as quickly as possible, while remaining safe and cost effective.
We also calculate the exact cost of your delivery, so you are not paying a 'general' delivery and handling fee, just what it costs us, to get it directly to your door. Fast and efficient!
When you order from GH Music, you will see an 'Availability' link under the ADD TO CART button. This link will let you know where the product is that you are ordering and general timelines for how long it will take for that warehouse to send out your item(s). If you would like to get a more concise answer to your delivery questions, please contact our friendly staff via phone or email.
Do you offer free delivery?
We sure do! GH Music provides free delivery through Australia Post eParcel on any items over $100 and under 5 kg.
How do you send higher weighted items?
Startrack Express and Australia Post E Parcel are our two main delivery serivces. We will work out the best cheapest and fastest solution and give you the best delivery option in the checkout.
Where do you send to? And what products do you send?
We will send anything anywhere in Australia. If the item is over $100 and under 5kg free delivery applies. If you require additional postage methods including insurance there are provisions in place for this too. The charges vary depending on weight and area. Large and bulky items require a quote from GH Music before purchasing.
Can I have my order sent express?
You can have any item that is under 20kgs and less than 105cm in length shipped express, this option will show up in the checkout. The item will be shipped using Australia Post e-parcel express which is overnight to any metro area. Express shipping to remote areas is faster but is not guaranteed to be overnight.
Can I track my order?
Of course! All orders have a tracking number issued by either Australia Post e-parcel or Startrack.
Do you offer insurance?
Yes we do. GH Music has delivery insurance on all items to ensure that you receive your items as expected. If you have any problems with your delivery from GH Music, please contact us immediately and our friendly staff will sort it out for you.
How soon will my order be shipped?
If you order your item online before 11am (Mon-Fri) and your product is in stock, we will ship it the same day! If your order is placed after 11am, it will be sent out the day after at the latest. As we stock a number of products that are drop-shipped from our suppliers, our processing time-frame will be available via the 'Availability' link on every product page.
Where will my item be sent from?
GH Music utilises a number of delivery points on the east coast of Australia to expedite the shipping process. By clicking on the availability link on every product page, you can see where that item is coming from and the expected delivery time.
How long will my order take to get to me?
Obviously using third parties to ship items it can be a little difficult to predict how long an item will take to arrive to you. While most orders ship the next day after order sometimes things can take a little longer depending on how busy it is. Below is our best estimates on delivery times to all parts of Australia
- Sydney 2-4 Days
- Rural NSW 3-4 Days
- ACT 2-4 Days
- Melbourne 1-3 Days
- Rural Vic 2-4 Days
- Brisbane 2-4 Days
- Rural QLD 7 Days
- Far North QLD 7 Days+
- Perth 7 Days
- Rural WA 7 Days
- Adelaide 4-6 Days
- Tasmania 3-7 Days
- Northern Territory 7 Days