Shipping and Returns

Returnable Items

A product may be returned subject to the following:

• The product is faulty
• The product is not the product ordered
• The product does not perform to the Manufacturer’s specifications

Conditions of Return

• Items must be returned within 7 days (freight allowing)
• The original sales docket or tax invoice must accompany the return
• Items must be returned in original packaging
• Returns with opened packaging will only be accepted if;
  a. the goods are faulty
  b. any items that GH Music have dispatched are damaged in transit
• Items must have no marks or scratches (and original packaging.)
• Returned goods are to be exchanged for other items or a store credit will be issued for purchasing of other items.
• If the goods are to be exchanged due to the customer has either; changed their mind or they have ordered the wrong item, freight charges will be applicable.
• Refunds are at the discretion of the manager and prior approval must be obtained before any product is returned or fully refunded.

Please note that:

• Items such as Sheet music, kazoo’s, mouth organs, recorders, Tin whistles and software may not be returned without consent from GH Music management.