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Shipping and Returns

Returnable Items

A product may be returned subject to the following:

  • The product is faulty
  • The product is not the product ordered
  • The product does not perform to the Manufacturer’s specifications

Conditions of Return

  • Items must be returned within 7 days (freight allowing)
  • The original sales docket or tax invoice must accompany the return
  • Items must be returned in original packaging
  • Returns with opened packaging will only be accepted if;
    a. the goods are faulty
    b. any items that GH Music have dispatched are damaged in transit
  • Items must have no marks or scratches (and original packaging.)
  • Returned goods are to be exchanged for other items or a store credit will be issued for purchasing of other items.
  • If the goods are to be exchanged due to the customer has either; changed their mind or they have ordered the wrong item, freight charges will be applicable.
  • Refunds are at the discretion of the manager and prior approval must be obtained before any product is returned or fully refunded.
Please note that:
  • Items such as Sheet music, kazoo’s, mouth organs, recorders, Tin whistles and software may not be returned without consent from GH Music management.